At Ahmad Tamar, we stand by the quality of our products. If you receive an item that is damaged or defective, we will replace it with a new one through our one-to-one exchange policy.

To initiate an exchange, please capture clear photos and record a video as proof and return the damaged product to us within 7 days of receipt. Once received, we will promptly send you a replacement.

For any discrepancies, please contact our Customer Service team within 7 days of your purchase date. Reports made beyond this timeframe will not be eligible for an exchange.

Please note: We offer product replacement only and do not provide cash refunds.